TOPICAL STARTER KIT

HERE ARE OUR SUPERFOODLX FAQS:
1. How do I say ‘SuperFoodLx’?
SuperFoodLx is actually pronounced Super.Food.Lux. But Super.Food.L.X is fine by us too.

2. What does SuperFoodLx mean?
A Superfood is a fruit or vegetable food that is outstandingly high in vitamins and minerals with various positive health benefits attached to it.
Lx is the Latin abbreviation of the word Lux which is a scientific unit of light. When these words are put together, SuperFoodLx translates to mean a brand that will continuously endeavour to bring you the highest quality and most nutrient dense products to benefit your hair skin and nails.

3. Does SuperFoodLx test on animals?
All SuperFoodLx products are tested on; the founders, their willing friends and family and whoever asks! We do not and never have tested products or ingredients on animals.

4. Are all SuperFoodLx products manufactured in England?
Yes, all SuperFoodLx products are formulated and manufactured (while drinking tea) in England.

5. Are SuperFoodLx products environmentally safe?
Yes. We at SuperFoodLx are committed to sourcing ingredients and developing products that are safe for our environment. All of our suppliers are some of the best in Britain who adhere and surpass all the required environmental and sustainability codes.

Kelp and Spirulina Hair Skin & Nails Questions
1. How do I use Kelp and Spirulina Hair Skin & Nails?
K&S is a natural superfood based vitamin blend within a standard size vegan capsule that you take orally. It is formulated to accelerate hair growth and nourish your hair skin and nails from the inside out.

2. When do I use Kelp and Spirulina Hair Skin and Nails?
Each bottle contains 1 to 2 months supply of 60 capsules depending on how you would like to take them. We recommend that you take TWO capsules per day for the best results. It is generally recommended to take vitamins in the morning with your first meal, but we think the best time of day for you to take your kelp and spirulina hair growth vitamin is when you are most likely to remember to take it daily. Before bed is personally when I remember best.

3. What happens if I stop taking the Kelp and Spirulina vitamins?
There are no side effects if you stop taking Kelp and Spirulina vitamins apart from not providing your hair with the perfect environment to grow longer, healthier, thicker hair with less shed and breakage. You may also struggle to grow hair to the same extent as when you were using them.

4. Who can use Kelp and Spirulina Hair Skin and Nails?
SuperFoodLx’s Kelp and Spirulina supplements are for everybody who wants to accelerate their hair growth and hair health journey. It is suitable for all hair types and both men and women. You can start taking Kelp and Spirulina from the age of 12 years old.

5. How fast will my hair grow using Kelp and Spirulina Hair Skin and Nails?
Results will of course vary from person to person which is dependent on how the individual cares for their hair on the outside and their general health. However you can expect between 0.5 to 1 inch per month. don’t forget to share you hair growth journey pics with us on Instagram.

6. How long should I take it for?
Everybody’s hair growth journey is different and it completely depends on the style you want. However taking Kelp and Spirulina Hair Skin and Nails for a minimum of 3 months will give you optimum results so we recommend that this is the best time frame, because this is when results really start to show. Don’t forget that Kelp and Spirulina Hair Skin and Nails not only makes your hair longer but healthier and thicker with less shed or breakage too. Therefore you can continually take Kelp and Spirulina Hair Skin and Nails and maintain the healthy environment that your hair needs to be able to grow.

7. Do the Vitamins produce any negative side effects?
Kelp and Spirulina Hair Skin and Nails is 100% contain the highest quality vitamin blends and natural high quality superfood ingredients. They are also drug free and there no known side effects come from taking it. If you feel that something in the ingredients may not agree with you please consult your GP/physician.

8. Does Kelp and Spirulina Hair Skin and Nails cure baldness?
No, it does not. Kelp and Spirulina Hair Skin and Nails is designed to help support the growth of hair on your scalp. If you have lost a substantial amount of hair, consult your GP as this could be a medical condition.

9. Can I take Kelp and Spirulina Hair Skin and Nails if I have any diagnosed medical conditions?
You should always consult with your GP before starting any supplement regime. Inform your GP/physician to ensure that Kelp and Spirulina Hair Skin and Nails are safe alongside any (prescribed) medication that you may be taking.

10. Can I take Kelp and Spirulina if I am pregnant or breastfeeding?
Some women have gotten the approval from their doctors to take Kelp and Spirulina Hair Skin and Nails while pregnant and breastfeeding. However we recommend that you always consult your doctor to double check.

11. Will Kelp and Spirulina Hair Skin and Nails affect hair growth in other parts of my body apart from my head?
No. Kelp and Spirulina Hair Skin and Nails is formulated to contain safe yet effective doses of each vitamin to support the growth of hair on your scalp. Kelp and Spirulina Hair Skin and Nails’ function is to promote accelerated, healthier, thicker hair growth hair that does not break or shed.

12. Can I take Kelp and Spirulina Hair Skin and Nails if I am taking prescription medication or under any medical supervision?
You should always consult with your GP before starting any supplement regime, discuss the changes of your daily diet with your GP to ensure they are safe alongside any (prescribed) medication that you are on.

13. Does Kelp and Spirulina Hair Skin and Nails cure baldness?
No, it does not. Kelp and Spirulina Hair Skin and Nails is designed to help support the growth of hair on your scalp. If you have lost a substantial amount of hair, consult your GP as this could be a medical condition.

Subscription FAQs

1. Can I make changes to my subscription?
   Subscribers receive a notification email 3 days before your subscription is due to activate. This is to give you the time to make any changes such as cancellation or adding a product that before the subscription is activated.You can easily modify, skip or cancel your delivery in your account. To cancel your delivery we will need at least 3 business days notice to ensure the order is not dispatched.
   
   
2. Can I skip a month of my supplements?
   Yes you can. You can do this by the following below:Go to Account > Subscriptions > Delivery ScheduleAccess Your Account HerePress ‘Skip’ next to this product and the product will be skipped for 30 days. If you have any challenges please reach out to our team who will be happy to help.
3. Can I pause my subscription?
   You cannot pause your subscription, however you can change the delivery date by signing in to your subscription account.
   
   
4. Can I swap the product I have on subscription?
   

   Yes you can swap products easily. You can do this by;
   Log into your account and press the 'swap' button next to the product you wish to change, and select your new product.

   Access Your Account Here

5. How do I add a product?
   

   If you need to add a product to your subscription, log into your account and press ‘add product’ at the bottom of your subscription screen.

   You can also increase quantities of your products by pressing ‘edit’ and amending the quantity, press save and this will be updated on the system.

   Access Your Account Here

6. Do I have to give notice to cancel my subscription?
   Yes. If you decide cancel your subscription please give us 3 business days notice before your next delivery is due to ensure this can be cancelled in time for you.
   
   
7. How do I reactivate my account?
   

   If for any reason you cancel a product, you can re-activate this through your customer account at any time by simply pressing ‘ Re-Activate’ or request this through customer care.

8. Can I change the frequency of my deliveries?
   

   Yes, you can change the frequency of your orders to 30, 60 or 90 day by contacting our Customer Care team at support@superfoodlx.com

9. How do I apply my discount code?
   To apply a discount code login to your account, navigate to 'subscriptions' select edit next to any item, enter discount code in discount field and then apply discount.If you have any further questions please reach out to us at support@superfoodlx.com
10. How do I update my payment method?
    To update your payment method - go to billing information, update card and save.Please note cards must be registered to the billing address on your subscription.

If you think there are any questions we may have missed in our SuperFoodLx FAQ page. Contact us directly.

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Shipping Policy

Thank you for visiting and shopping at SuperFoodLx Hair Wellness. Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped on Saturdays delivered on weekends or holidays.

If we are experiencing a high volume of orders such as with flash sales, shipments may be delayed by a 1-2 days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you by email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking

Your purchase receipt is acknowledgment or your order. To request your tracking number, please email; support@superfoodlx.com

Customs, Duties and Taxes

SuperFoodLx is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

SuperFoodLx is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials, damaged goods and take a photo before filing a claim.

International Shipping Policy

We currently do not ship to the Caribbean, Asia or Africa

Returns Policy

We accept returns on unopened items, in the same condition as sold within 7 days of receipt. If your product has arrived damaged, please photograph and send proof to support@superfoodlx.com. Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@superfoodlx.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@superfoodlx.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@superfoodlx.com.